Privacy Policy for sarqenolvia.com
Get to know how we collect, use, and protect your data on sarqenolvia.com.
Introduction to Our Privacy Approach
Your privacy and trust are important to us at sarqenolvia.com. This policy explains how we collect, use, store, share, and safeguard your personal information when you visit or interact with our website. We are committed to ensuring transparency and providing you with control over your data in compliance with Australian privacy laws.
By using sarqenolvia.com, you agree to the practices described in this Privacy Policy. We encourage you to read this policy carefully. If you have any questions or concerns regarding our data handling, please contact us through the details provided at the end of this policy document.
Information We Collect About You
We collect personal and usage data directly from you and automatically through cookies and similar technologies. This enables us to provide, improve, and personalise our services and content.
Information You Provide Directly
- • Contact information, such as your name and email address
- • Questions, comments, or feedback you submit to us
- • Newsletter sign-up details, if you choose to subscribe
- • Social media profile details if you connect via third-party platforms
- • Information provided when entering surveys or promotions
Information Collected Automatically
- • Technical data including IP address and browser type
- • Device identifiers and operating system details
- • Log data about your site interactions and usage patterns
- • Cookie data that helps personalise your experience
- • Analytics data such as page visits and time spent on our site
How We Use Your Information
We use collected data for service delivery, site improvement, and communication with you. The information helps personalise your experience and deliver relevant content.
- • To deliver the content, products, and services you request
- • To personalise site content and recommendations
- • To respond to your queries or provide support
- • To improve our site functions and user experience
- • To send you updates, newsletters, or promotional materials
- • To analyse how users interact with our site
- • To meet legal or regulatory compliance requirements
Our commitment: We strive to ensure your information is secure and used respectfully, in line with Australian privacy standards. We do not sell your personal information to third parties.
Data Sharing Practices
We only share your information with select third parties required to perform essential services, such as technical support, analytics, or legal compliance, and always under legal safeguards.
Third-Party Service Providers
Our trusted partners provide hosting, analytics, email, and security services. They only access your data as necessary to perform their functions for us and must comply with our privacy obligations.
Legal or Regulatory Requirements
We may disclose information to comply with legal, governmental, or regulatory demands when required by law.
Anonymous Aggregate Statistics
We may share aggregate data that cannot identify individuals for business analytics and reporting purposes.
Your Data Rights and Choices
You have rights to access, correct, or delete your personal information held by us. You may also request data portability or object to certain processing activities, subject to applicable law.
- • You can request access to your personal data we store
- • You may ask us to correct inaccurate information
- • You may request erasure of your personal data
- • You can request your data in a portable format
- • You may object to some uses of your data
- • You may request restriction of certain processing
To exercise your data rights, please contact us via email or the details at the end of this page. We will respond promptly to your requests as required by law.
How We Protect Your Data
We use technical, organisational, and administrative measures to secure your personal information against unauthorised access, loss, or misuse.
Technical Security Measures
- • Encryption of data in transit and at rest
- • Firewalls and monitored security protocols
- • Secure server environments for data storage
- • Best practices in software and website security
Organisational Security Measures
- • Access restricted to authorised staff only
- • Staff training in privacy and security practices
- • Regular audits to review data protection policies
- • Incident response plans for data breaches
Data Retention and Deletion
We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, or as required by legal, accounting, or regulatory obligations.
- • Account and profile data for your user account
- • Engagement and preference statistics
- • Contact history, messages, and support tickets
- • Purchase records and payment history
- • Interactions with newsletters and campaigns
Personal data is deleted or anonymised once it is no longer required for our business purposes.
Overseas Data Transfers
Where service providers are located overseas, we take extra steps to safeguard your information in line with Australian privacy laws and best practices.
- • Use of approved data protection mechanisms
- • Data transfer agreements ensure compliance
- • Suppliers adhere to privacy obligations
- • Transparency around international transfers
Our Use of Cookies and Tracking
We use cookies and similar technologies to store user preferences, improve site performance, measure analytics, and personalise your browsing experience.
Types of Cookies We Use
- • Required for accessing secure site features
- • Help us analyse site function and speed
- • Tailor the website content for your interests
- • Allow enhanced site features and remember choices
You can manage cookie preferences using your browser settings. Some features may be limited if cookies are disabled.
Policy Updates and Changes
We may update this Privacy Policy periodically to reflect changes in our practices or relevant laws. Any significant modifications will be communicated to users through our website.
- • Website banners announcing updates
- • Email notifications for major policy changes
- • Date revisions displayed at page top
- • Summary of changes for transparency
We encourage you to review this policy regularly for the latest information on our privacy practices.
Contacting Our Privacy Team
To ask questions or raise privacy concerns, please reach out using the details below.
sarqenolvia
Tower 2, 201 Sussex Street, Sydney, NSW 2000 Australia
Phone: +61.7.6672.7600
Email: content@sarqenolvia.com
Policy last updated on November 1, 2025
This Privacy Policy is effective from November 1, 2025